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| San Diego, CA |
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| T: (619) 585 3605 |
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| F: (619) 330 4508 |
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| Temecula, CA |
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| T: (951) 696 7610 |
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| F: (951) 696 2242 |
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| Email Us |
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| FAQ's |
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Below are frequently asked questions about renting from us.
Please checkout our , too! |
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A: Monday - Friday, 8.30 am - 6 pm
Saturday 8am-4pm
A: You can call one of our customer service representatives or you can fill in our "party planning form" with your basic party rental needs and one of our representatives will follow up with you within 24 hours.
A: The rental period is for up to 3 days. You can pick up (or have your merchandise delivered) a day before the event and drop it off (have it picked up) the following day. Weekend rentals are dropped off (picked up) the following Monday. If you need the merchandise for a longer period, please contact our office at (619) 585-3605. All charges are for time out, whether used or not. - So please choose dates and times carefully.
A: Cash, check or Credit Cards (Visa, MasterCard or American Express)
Checks need to be paid 1 week prior to event.
A: There is a $75 order minimum for Party Production Rentals to deliver your merchandise.
A: We don't require an actual deposit just a credit card to hold the order.
A: Deliveries are quoted as round trips. There is a one time nominal charge depending on your area code. Call us and we’ll be happy to give you a quote.
A: Our delivery hours are from 9am to 5pm Monday through Saturday. If you'd like your delivery outside of our normal business hours, there is an additional cost on top of our normal delivery fee.
A: We have a 72 hour cancellation policy, if you cancel 72 hours before the event, you will get charged a 20% restocking fee. All specialty orders will be
charged full price.
A: Party Production Rentals gives a 10% discount to Churches, Schools, Florists, Armed Forces and lots of other organizations. Call us and we’ll be happy to discuss these with you.
A: Give us a call and let us know you’ll be returning it the following day.
A: Party Production Rentals is more than happy to help you. There is a small additional fee for delivery/pick ups after 6:00 pm. Give us a call and we’ll let you know.
A: Yes we do. There is a nominal fee for equipment set up (we install the Tents and Dance Floor for FREE). Arrangements for Set-up/Take-down should be made prior to delivery.
A: Please scrape, rinse and stack plates in the container in which they were delivered. All Linens should be shaken clean.
LOSS OR DAMAGE: Responsibility for equipment remains with the lessor from the time of delivery to time of return. Please be sure equipment is secured from theft and protected from weather. We charge for missing, broken, burned or damaged items.
PICK-UP: Items ready for pick-up should be sorted and available to our drivers. All china, silver,
utensils, etc. should be rinsed, dry, food free and
re-packed in the same containers as delivered. A charge will be assessed for all boxes and crates
which are damaged or not returned. All breakage,loss and cleaning charges are in addition to rental charges. Linen should be refuse-free and dry to prevent staining and mildew. DO NOT put linens in plastic bags. Tables and chairs must be stacked and ready for pick-up. Wax must be removed from candelabras. If a Sunday, holiday or after hours pick-up is requested, a service charge will be added.
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