A: The rental period is for 3 days. You can pick up (or have your merchandise delivered) a day before the event and drop it off (have it picked up) the following day. Weekend rentals are dropped off (picked up) the following Monday. If you need the merchandise for a longer period, please contact our office at (619) 585-3605. Items returned late without prior arrangement will be subject to an additional rental feee.
A minimum rental order of $75 is required to qualify for delivery. We strive to keep our standard delivery fees as low as possible, and the fee is based on where and when we need to do the delivery.
Standard delivery and pick up hours are from 9 am to 6 pm on Monday through Saturday. Items will be stacked in a single location upon delivery, and clients must re-stack the items in the same area prior to pick up time. We provide a morning or afternoon delivery window, unless otherwise arranged with our office. Specific time deliveries and after hours deliveries are available for an additional fee. In addition, deliveries where the drop site is not easily accessible by truck and/or dolly are subject to additional fees. Please contact the sales office for more information.
Canopies, dance floors and stages include set-up in their price. ALL OTHER ITEMS DO NOT INCLUDE SET-UP WITH OUR STANDARD DELIVERY SERVICE (this includes tables, chairs, linen, chair covers, umbrellas, etc.). We will be happy to set-up the items, but you must request this in advance of your delivery and an additional fee will apply.
You can call one of our customer service representatives, email us, or you can fill in our "party planning form" with your basic party rental needs and one of our representatives will follow up with you within 24-48 hours.
We require a 25% non-refundable deposit to reserve the items for the requested date(s). The balance is due in full 7 days before your event.
Special order items: Special order items such as specialty linens, or items we must manufacture, purchase or sub-rent require a 100% deposit to reserve these items and are subject to a 100% cancellation fee once the order has been placed.
We ask that customers finalize order items and quantities a week (7 days) prior to their event. Changes will be subject to item availability, and changes in quantities and/or items after 7 days prior to the event will be subject to our cancellation policy below.
Customers forfeit the 25% deposit on items cancelled if they are cancelled more than 72 hours before the first day of the rental period. If items are cancelled within 72 hours of the rental period, an additional 10% re-stocking fee will apply. Special order items or services are subject to a 100% cancellation fee once the order has been placed.
We always verify your order prior you receiving it. However, it is the customer’s responsibility to verify the accuracy of the order. When you place the order, please review your invoice to make sure the items, quantities and delivery/pick up information is correct. When you receive the items, please verify what you receive. Please notify us as soon as possible if there are any discrepancies (damaged equipment, incorrect quantities, etc.). No refund or credit will be considered if customer does not report malfunction or damage prior to usage; please leave a message if the office is closed.
Party Production Rentals is not responsible for accidents and or/injuries caused directly or indirectly by the use of the rented items. Click here [LINK to PDF of RENTAL TERMS] to view a copy of our rental agreement. This agreement applies upon acceptance of the rental items, whether or not it is signed by the client.
All equipment is the responsibility of the customer once it's either picked up or delivered. Equipment should be safe and protected from the weather. The customer will be charged a replacement cost for all lost or damaged equipment.
An optional damage waiver is available that protects you in the event the equipment is damaged. This is highly recommended for orders including dishware and glasses. If items are broken, simply bring the broken items back with your order, and you will not be charged for the damage. The broken items must be returned.
Please scrape, rinse and stack plates in the container in which they were delivered. All Linens should be shaken clean. Tape, ribbon, string, etc. need to be removed from tables. The grill needs to be cleaned prior to returning. A $25 cleaning deposit will be applied for all grill rentals. This deposit will be returned when the grill is returned if it has been cleaned.
Prices on the website are estimates and generally accurate; however, prices are subject to change without notice. Call or email our office for a quote if you need an exact price for your event.
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